Making Better Decisions Using Systems Thinking by Jaap Schaveling & Bill Bryan

Author:Jaap Schaveling & Bill Bryan
Language: eng
Format: epub
Publisher: Springer International Publishing, Cham

Step 1: Tell the Whole Story

What happened? What happened as seen from the viewpoint of everybody involved? The lilies are the events and their appearance forms the patterns of those events. It is important to get a clear view and ascertain what really happened—not what we would have liked to have happened or anything that better fits our worldview. The purpose of this step is to get all the verifiable data onto the table; that is to say data on which everybody agrees and data on which not everybody agrees. ‘Data’ here also includes the emotions and feelings of the people in the situation. If somebody says she was very frustrated by the events, you may take that as a contributing factor.

Telling the story involves assessing current reality. This can be a confrontational event because we have to look at things the way they are and not how we would like them to be or how we have told others they were.

Something’s going on—a remarkable event has occurred; people are beginning to grumble; clients are taking their business somewhere else, et cetera. The first step is to describe the issue: the crucial questions in this first step are:What happened exactly? Identify the facts, thoughts and feelings that caused some people to feel the situation to be a problem.

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